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FAQ: Moving from Wavy to Treatwell Expert

Wavy is closing on the 1st of September 2026. But don't worry, you can move to Treatwell Expert and keep a fully functional system.

Do I have to move off Wavy?

Yes. Wavy is shutting down on 1 September 2026. After that date, you can still open Wavy, but only to read what's in it: you won't be able to manage appointments, take payments, or run your salon on it. Moving to Treatwell Expert is how you keep a fully working system.


When do I need to move?

Your deadline is 1 September 2026, and you'll get more out of starting early. You get a 30-day free trial, so you can set Treatwell Expert up at your own pace before you commit, and you won't be charged while it runs. Need extra support? Don't worry, our team is there the whole way.


What is Treatwell Expert?

Treatwell Expert is the direct successor to Wavy: a full salon management platform built by the team behind Wavy. It covers the same core features as Wavy did - calendar, register, client management and marketing. Browse the rest of this Help Center to see how each part works.


What will Treatwell Expert cost me?

Your plan can follow what you use in Wavy today.

Your current Wavy setup

Treatwell Expert plan

Monthly price

Calendar only

Appointments

€39/month

Calendar + register

Basic

€59/month

Calendar + register + marketing

Pro

€89/month

You get 10% off if you pay for a year at a time. Extra employees cost €5–€7.50 a month each, and extra locations cost more depending on the plan you pick.


I have a discounted rate on Wavy. Will it carry over?

Our team is working out the details for accounts on a special pricing arrangement, and we know this matters if you have been with Wavy a long time. Get in touch and tell us what you pay today, and we'll talk it through with you.


I pay for Wavy annually. What happens to my prepaid subscription?

Your Wavy contract ends on 1 September 2026, and you'll be reimbursed for the part of the year you haven't used. That happens whether or not you move to Treatwell Expert.


Can I keep my website with Treatwell Expert?

Yes. You can transfer your Wavy website to Treatwell Expert in one step from the setup checklist, and your web address and your design stay exactly as they are. The website is a €19 a month add-on, which goes onto your Treatwell Expert invoice once the website is published.

What changes is where the content on it comes from:

  • Your services, prices and opening hours come from Treatwell Expert.

  • Your team page shows the employees you have set up in Treatwell Expert.

  • Online bookings land in your Treatwell Expert calendar.

Remember: Don't transfer your website before you've checked your services and your opening hours in Treatwell Expert, anything you haven't set up yet won't show on your website. Once it's live, you can ask us to change it whenever you like, at no extra cost.


What happens to my data when moving to Treatwell Expert?

You copy it across yourself, in one go, from the setup checklist in Treatwell Expert.

The copy brings over your company details, your clients, your employees, your services and your calendar, including appointments and absences. It runs in the background and can take tens of minutes, so you can close the window and come back to it.

You can only run the copy once, so don't start it until you're ready. Your Wavy account stays readable until 1 January 2027 for past invoices, fiscal data, and old appointments, so nothing is lost.


Do I have to decide to transfer my data to Treatwell Expert right now?

No. You can start your free trial, look around Treatwell Expert and copy your data whenever you're ready, as long as that's before 1 September 2026. You need no card to start, and you're not billed until you start a paid subscription yourself.


What if I don't want to move to Treatwell Expert?

We'd love you to stay, but you can also cancel your Wavy subscription yourself. If you paid for a year up front, you'll be reimbursed for the time you haven't used, and your Wavy contract ends on 1 September 2026 either way.


I use the register in Wavy. Will Treatwell Expert be NF-525 certified?

Treatwell Expert is pending an LNE certification. An LNE certificate is less widely known than an NF-525 licence, but it serves the same purpose for fiscal compliance, and the French register in Treatwell Expert is built to it. You can read exactly what that covers in Is the Register certified and compliant in France?

Your existing NF-525 archives stay available through Wavy. For taking money, you also get Treatwell Pay, which handles card payments in the salon and payments online.


I use service packages in Wavy. Will I have them in Treatwell Expert?

Not yet. Service packages are coming soon, and we'll tell you as soon as they're ready. Until then, you can still copy them across, but they'll arrive as single services.


How do I get started on Treatwell Expert?

Look for the migration banner in your Wavy account, or wait for the invitation email from our team. Activating your account creates it straight away and starts your free trial.

From there, the setup checklist in the top bar takes you through the rest, and shows how many days of your trial are left:

  1. Verify your company information.

  2. Copy your Wavy data.

  3. Pick your plan.

  4. Transfer your website, if you have one.

  5. Stop your Wavy subscription.

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