When a client pays with Pay, the app splits the payment right away, using the percentages you set for your wallets. Haven't set up your wallets yet, or want to change a percentage? Start with how to split your payments into wallets. Below, you'll find the rules for each share first, then a worked example for every situation you'll come across in your salon.
How is each wallet's share calculated?
A company wallet gets its percentage of the whole payment.
A team member wallet gets its percentage of the services on that team member's line of the checkout. Retail products and prepaid card sales don't count for it.
Shares are based on what the client actually pays, so a discount lowers them too.
Each share is rounded down. Your main wallet gets everything that's left.
The transaction fee is paid from your main wallet, so it doesn't lower the other shares.
Every example below uses the same three wallets: a company wallet for Rent at 20%, and team member wallets for Anna at 40% and Ben at 50%. The amounts have no currency, so read them in your own.
Which payments are split?
Card payments at the terminal: every wallet gets its share.
A payment a client makes in full when booking online: only company wallets get a share. There's no checkout yet, so the app can't tell who does which service.
An online payment for a checkout in the register: split the same way as a card payment at the terminal.
Want to take payments online? See online payments with Pay.
What's never split?
Tips. They always go to your main wallet and don't count towards any share.
A deposit a client pays when booking online. It all goes to your main wallet.
Cash and other payment methods.
How is a payment split when a team member also sells a product?
Anna does a cut and finish of 60 and sells a hair product of 40 on the same checkout. The client pays 100 by card:
Rent: 20% of the whole 100 is 20.
Anna: 40% of her cut and finish of 60 is 24. The product doesn't count for her.
Ben: nothing, because none of the services are on his line.
Main wallet: the remaining 56. The transaction fee is paid from this.
How is a payment split between two team members?
Anna does a haircut of 50 and Ben does a colour of 80. The client pays 130 by card:
Rent: 20% of 130 is 26.
Anna: 40% of her haircut of 50 is 20.
Ben: 50% of his colour of 80 is 40.
Main wallet: the remaining 44.
Want two team members to share one service? Put each of them on their own line in the checkout. A service only counts for the team member on its line.
What happens when I give a discount?
Anna's haircut of 50 gets a discount of 20%, so the client pays 40 by card. Every share is calculated on the 40:
Rent: 20% of 40 is 8.
Anna: 40% of 40 is 16.
Main wallet: the remaining 16.
What happens when a client leaves a tip?
Anna does a haircut of 55. On the terminal, the client adds a tip of 10 and pays 65 in total. The tip isn't part of the split:
Rent: 20% of 55 is 11.
Anna: 40% of 55 is 22.
Main wallet: the remaining 22, plus the whole tip of 10.
What happens when a client pays online when booking?
A client books a haircut of 50 with Anna online and pays the full 50 when booking. The app doesn't know yet who does which service, so only Rent gets a share:
Rent: 20% of 50 is 10.
Anna: nothing from this payment.
Main wallet: the remaining 40.
What happens when a client pays a deposit?
A client books a haircut of 50 with Anna online and pays a deposit of 10. The deposit isn't split: all 10 go to your main wallet.
After the appointment, the client pays the remaining 40 by card at the terminal. That payment is split as usual:
Rent: 20% of 40 is 8.
Anna: 40% of 40 is 16.
Main wallet: the remaining 16.
What happens when a client pays part by card and part in cash?
Only the card payment is split. Company wallets get their percentage of the card payment. A team member wallet gets its percentage of the team member's part of the card payment: if their services are 60% of the checkout, 60% of the card payment counts for them.
Take Anna's checkout of 100 again – her cut and finish of 60 and the product of 40 – but the client now pays 50 by card and 50 in cash:
Rent: 20% of the card payment of 50 is 10.
Anna: her cut and finish is 60 of the 100, so 30 of the card payment counts for her. 40% of 30 is 12.
Main wallet: the remaining 28. The 50 in cash isn't split.
What happens when a checkout includes a refund?
A refund on the same checkout only lowers the share of the team member on its line. Anna does a haircut of 50, and on the same checkout you refund a product of 20 that she sold. The client pays 30 by card:
Rent: 20% of 30 is 6.
Anna: her lines together come to 30, so 40% of 30 is 12.
Main wallet: the remaining 12.
How much of a payment can go to my wallets?
At most 90%: all your company wallet percentages plus your largest team member percentage. At least 10% always stays in your main wallet. Team member wallets don't add up against each other, because a service only counts for one team member.
Rent at 20% plus Ben at 50%, the largest team member wallet, is 70%. That's within the 90%.
Anna at 40% doesn't count on top, because only the largest team member wallet counts.
A new company wallet can be at most 20%, because 20% plus 20% plus 50% is 90%.
Ben's wallet can go up to 70%, because 20% plus 70% is 90%.
Why did a wallet get less than its percentage?
The payment was very small. If too little would be left in your main wallet for the transaction fee, every share is lowered by the same proportion.
The wallet has no bank account to pay out to. It gets nothing until it has one.
For a team member wallet: the client paid online when booking or paid part of the checkout in cash or with another payment method.
The service is on another team member's line. A service only counts for the team member on its line, so to share one, put each team member on their own line.
The same checkout has a refund for something the team member sold. It lowers only that team member's share.
The team member is no longer active. Their wallet gets nothing and their share stays in your main wallet.
Does the transaction fee come out of my wallets' shares?
No. The fee is paid from your main wallet, so your other wallets get their full percentage – except on a payment too small to leave enough for the fee in your main wallet. For more about Pay itself, see what you need to know about Pay.
Do wallets change my VAT or tax?
No: every wallet is one of your salon's own balances, so every Pay payment stays your salon's revenue, also the share that goes to a team member's wallet. A wallet only decides which bank account the money is paid out to, and it doesn't make a team member's share their own income.
You can use a company wallet to set VAT aside automatically. Because your prices include VAT, the share to set aside is lower than the VAT rate: divide the rate by 100 plus the rate, which gives 17.36% of each payment with 21% VAT and 16.67% with 20% VAT. Tips aren't included in the split.
For questions about VAT or working with self-employed team members, talk to your accountant.
Want to add a wallet, change a percentage or see a wallet's payouts? See how to split your payments into wallets.