How nice that you are using our new Treatwell integration! We have made an overview of which questions you can contact our Support Team or the Treatwell's Support Team for 👇
Please note that the below only applies to your bookings made through Treatwell.
Subject | Who to contact? |
Question from the salon's customer regarding their booking via Treatwell (cancellations, rescheduling, no-shows, reviews) | Treatwell |
Did an existing customer book with an email address that is not in your customer database? Email the booking number, customer's email address and proof that it is an existing customer. That way, you won't pay commission if this happens. | Treatwell |
Invoices from Treatwell/ commission | Treatwell |
Top Rated category | Treatwell |
Findability (ranking) on Treatwell | Salonized |
Everything related to the photoshoot (not available at the moment) | Salonized |
Invoices from Salonized | Salonized |
Everything regarding your Treatwell venue page (photos, services, opening times, employees, salon description) and settings for the integration. | Salonized |
Cancelling the integration | Salonized |
You can reach Treatwell as follows:
You can reach Salonized as follows:
📞 Telephone customer service: 020 893 2386
💬 Via the chat button at the bottom right