Product sourcing and inventory management are two major challenges for most of you, hair and beauty professionals.

So we've come up with a solution: Treatwell Store!

This new feature will make your life easier and solve all your everyday problems.

The Salonized application is now the first management system in the beauty industry that integrates an e-commerce interface directly connected to your stock management system.

It's simple, you save time and money. At Treatwell Store, we offer you all the products and consumables you need:

Within this section, you can type the name of the product you wish to buy directly onto the “Product search” bar, then click on the corresponding result. For each product, both the catalog price and the corresponding discount price will be shown.

If you are not looking for specific products, you can carry out a broader search by browsing the various sections of the store.

Click on “View More” on the right of the heading to go to our full selection of brands, listed in alphabetical order.

This section can help you save even more time in your product search.

We've sorted our products by functionality ! This makes it easy to find what you need, regardless of brand.

Find what you're looking for by discovering new brands !

On the product page, select the options you require (quantity, format, variants, etc.) and click on “Add to Cart”.

Closing the product page without selecting quantities and “Add to cart” will not add the items to your cart.

Once all the products have been added to the order, click on the “Cart” icon to view it.

This way, you can always decide to delete a product or modify the quantities.

Click on “Proceed to checkout” to continue.

Before proceeding to checkout, the system will recommend additional products that may be of interest to you, so that you can quickly add them to your order. Continue by clicking on “Continue to checkout”.

In the last step, you must enter :

Please make sure your delivery address is correct and save it.

After this step, it will no longer be possible to modify it via the site.

You will have to make the change via the carrier's website.

Please save your banking information to save time on future orders, all information is secure.

Finally, click on the “Submit order” button.

A confirmation email will inform you that the order has been processed.

You will then receive notifications of the dispatch and arrival of the order.

In the shipment confirmation email, you'll find a link that will allow you to track your order : you'll always know where your parcel is, and when it will be delivered.

If you have any problems with the purchasing process or the order you have placed, you can contact our support team at store@treatwell.com.

When you place your first order, once you have selected all your products, you can enter your credit card number. Payment is made in cash and the amount of your order will be debited to the credit card you have entered.

If you have any further questions, please don't hesitate to contact us by sending an email to store@treatwell.com or by using the app chat.

We accept credit cards (iDeal, Visa, MasterCard, AMEX, UnionPay and Bancontact).

Every payment made on the Treatwell Store is secure and Treatwell ensures the protection of all data linked to your bank account. You can place your order in complete security in just a few clicks.

You need to go to the “My orders” section of “Personal space”, where you'll find an invoice for each order.

Before confirming your order, you can enter a promotional code in the field provided in the “Discount code” section.

If you have entered a promotional code, but it has not been applied, please ensure that the code was entered correctly at the time of purchase. If you need any further assistance, please do not hesitate to contact us by sending an email to store@treatwell.com.

Please note: You can only change your delivery address before your order is confirmed.

Once you have confirmed your order, you will no longer be able to change your delivery address via the application.

We therefore recommend that you pay particular attention to this step.

If this happens, please contact the company in charge of delivery:

France - UPS: +33173006661

Belgium - Chronopost: +33969391391

Corsica - Colissimo: 3631

Austria - DPD: 01212750505

Germany - DPD: +496021150415

Netherland - DPD: 085 - 0022222

France and Belgium :

For orders under €79, delivery costs are €5.90 excluding VAT.

Delivery is free of charge for orders over €79 excluding VAT.

Please note for Corsica: Delivery is free for orders over €199 excluding VAT.

If the order is less than €199 excluding VAT, delivery costs are €14.90 excluding VAT

Netherlands :
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For orders under €49, delivery costs are €4.90 excluding VAT.

Delivery is free of charge for orders over €49 excluding VAT.

Austria:

For orders under €79, delivery costs are €4.90 excluding VAT.

Delivery is free of charge for orders over €79 excluding VAT.

Germany :

For orders under €59, delivery costs are €4.90 excluding VAT.

Delivery is free of charge for orders over €59 excluding VAT.

Your order will be prepared within 24 hours (working days).

Once your parcel has been picked up by the carrier, delivery will take place within 48 hours (working days).

You've just placed your order and would like to know what stage it's at?

To track the progress of your order, you can go to your “My orders” area to check the various stages of your order before it is delivered.

Select your order to access the carrier's portal.

Once on the site, you can view the progress of your delivery in greater detail.

Don't hesitate to sign up for the carrier’s personal space, so you can follow the progress of your delivery.

If you would like more information, please contact the customer service department of the carrier corresponding to your order:

France - UPS: +33173006661

Belgium - Chronopost: +33969391391

Corsica - Colissimo : 3631

Austria - DPD: 01212750505

Germany - DPD: +496021150415

Netherland - DPD: 085 - 0022222

We'll also keep you informed of every step by email.

You will receive an email with an update for each stage of your order.

The carrier will contact you directly the day before delivery to inform you of its arrival. If you are unavailable, you can reschedule your delivery with the carrier.

In the event of prolonged absence or several unsuccessful attempts, your parcel will be dropped off at the nearest delivery point to your living room, where it will be available for 15 days.

Tip :

We advise you to contact the carrier directly for any delivery issues.

If this happens, please contact the company in charge of delivery:

France - UPS: +33173006661

Belgium - Chronopost: +33969391391

Corsica - Colissimo: 3631

Austria - DPD: 01212750505

Germany - DPD: +496021150415

Netherland - DPD: 085 - 0022222

The more you spend, the more you save!

On Treatwell Store, your loyalty is rewarded! It's very simple: every euro spent in your orders will be converted into points.

1 euro (ex-tax) = 1 point

By collecting these points*, you'll win shopping vouchers**.

Convert your points by reaching the following levels:

As you can see, the more points you collect, the more incredible the vouchers are to match your loyalty💙

Once you've won, use your voucher straight away or wait until the next level. The use of a voucher is final. It's up to you!

*Your points are valid for 12 months once collected.

**Your vouchers are valid for 12 months and cannot be accumulated. After using a voucher, your points balance will be adjusted.

Each time you finalize your cart, we'll let you know how many points you have to get for the next stage.

You have 2 options for contacting the Treatwell Store team:

Please specify the subject of your request as follows (Product return, damaged order, missing product, delivery...).

To help us process your request as efficiently as possible, please provide as much information as possible when you first contact us:

Finally, please remember to keep the delivery carton in case the carrier checks your order until your request has been processed.

We will get back to you as soon as possible with an explanation or a solution.

*compulsory, without which we could refuse any compensation action