The email reminders that are sent through Salonized are sent to reduce (and prevent) the amount of no-shows. Despite these reminders, a client might still not show up for an appointment. If there is a no-show it's possible to send an automatic email to that customer. In this article you'll learn how.

You can switch this on via Settings > Calendar Settings

Scroll down until you see "no-shows". This is where you switch on the automatic no-show email feature.

PS: don't forget to click on "Save" in the upper right corner.

When installing this feature you'll be asked if you want to send the customer an email in the case of a no-show.

This is how you flag a no-show in the agenda: click on the appointment in the agenda and then click on "no-show appointment" in the right part of the menu bar.

Now the appointment will be marked as a no-show appointment.

Now this notification will pop up:

Click "yes" to send an automatic email to that customer. The email will be sent directly.

You can choose and adjust the content of the no-show emails via messages > email templates > appointment change > no show

Don't forget to hit the "save" button after editing the text.

Don't hesitate to contact the Salonized team if you have any further questions.