Your revenue and your payment methods don't always add up to the same amount for the same day. Almost always that's one of a handful of situations rather than a mistake, and each leaves a trace you can find. Find out below which applies to you. To start with how the two sides are counted, take a look at How does the app record my revenue?.
Why doesn't a sale paid later show up on the same day?
Because the two dates are different and your reports use both. The revenue counts on the date of the sale, the payment on the day the money arrives.
Say you finish a 45.00 sale for a colour appointment on the 1st and save it as outstanding. Your client pays by card on the 8th. On the 1st you'll see the revenue with no payment against it, and on the 8th the card payment with no revenue. Both days look out by the same amount, and so does the month if the dates straddle a month end.
On the 1st: 45.00 of revenue, nothing under payment methods.
On the 8th: no revenue, 45.00 under card payments.
To keep both on one day, save the sale as a draft instead. A draft carries no date, so the revenue and the payment land together on the day you settle it.
Why does an online deposit show the full revenue but only part of the payment?
Because the sale is finished on the booking day while only the deposit has been paid. The whole amount counts as revenue on the date of the sale, and the deposit is the only payment against it. The rest appears as a payment on the day your client comes in and settles up, so that day shows a payment with no revenue behind it.
On a 100.00 sale with a 25% deposit:
On the date of the sale: 100.00 of revenue, 25.00 under payment methods, 75.00 outstanding.
On the day your client settles up: no revenue, 75.00 under payment methods.
Why doesn't a gift card or prepaid card sale show as revenue?
Because a card sale isn't revenue yet. You'll find it on its own line on the 'Totals' page, under 'Gift cards sold' or 'Prepaid cards sold', and the value moves into revenue when your client uses the card.
So on the day you sell a prepaid card your revenue for that sale is nil, the value sits on the 'Prepaid cards sold' line, and the VAT is already charged. When a visit is used later, that visit's value becomes revenue with no further VAT. A gift card works the other way round: no VAT at the sale, and VAT when it's redeemed.
Why does editing an old sale change my totals?
Because the sale keeps its original date while a payment you add now takes today's. Edit a sale from an earlier month and the revenue stays in that month while the payment lands in the current month. That gap can't be closed afterwards, so we'd advise against editing a sale once it's closed.
Why is my VAT a few cents out?
Because the app works VAT out one unit at a time and rounds to the cent at every step. Say a service costs 25.00, you sell two of them on one line, and your VAT rate is 20%:
Per unit, as the app does it: 25.00 divided by 1.20 rounds to 20.83, so one unit carries 4.17 of VAT and two carry 8.34.
On the line total instead: 50.00 divided by 1.20 rounds to 41.67, so the VAT would be 8.33.
That single cent adds up over a month of sales. Your accountant can post it as a rounding difference.
What do I send to support?
Send us these four things and we'll look with you:
the period the difference falls in
the page you found it on
the amount of the difference
the sale number, if it's a single sale
These take some digging, so our support team will come back to you within a week.