You'll see revenue counted on the date of the sale, and payments counted on the day the money actually arrives. On most days that's the same date, so both sides of your 'Totals' page match. When it isn't, the two sides won't match either. Find out below how each side is counted, how to check your figures and what's changing. If your totals already don't match, take a look at Why don't my daily totals match?.
When does the app count something as revenue?
On the date of the sale. As soon as you finish a sale, the services and products on it count towards the revenue for that date, whether or not anyone has paid yet. So a sale you save as outstanding is already revenue on the day you save it, and shows on the 'Outstanding' line of your totals.
When does the app count a payment?
On the day you enter it in the register, or the moment your client pays online. That date is stored on the payment, and your reports show it under 'Payment methods' on that same date. Finish a sale on the 1st and your client pays a week later, and the revenue sits on the 1st while the payment sits on the 8th.
To keep the two together, save the sale as a draft instead. A draft carries no date at all, so when you settle it later the revenue and the payment both land on that later day.
How do gift cards and prepaid cards count towards revenue?
Neither counts as revenue on the day you sell it. Both are held out of revenue on purpose and get their own lines on the 'Totals' page, 'Gift cards sold' and 'Prepaid cards sold'. The value turns into revenue when your client uses the card.
VAT works differently for the two:
On a prepaid card you charge VAT when you sell it, and not again when a visit is used.
On a gift card you charge no VAT at the sale. It's charged when the card is redeemed.
So sell a prepaid card for 100.00 with a VAT rate of 20%, and that day shows no revenue for the sale, 100.00 on the 'Prepaid cards sold' line and 16.67 of VAT already charged.
How do I check that my totals add up?
You lay the two sides of your 'Reports > Totals' page against each other. They should come to the same amount:
Left: total revenue including VAT, plus gift cards sold, plus prepaid cards sold.
Right: every payment method, plus the outstanding amount.
Add up both sides and compare them. Take a day where you took 45.00 on the card terminal and left a 20.00 sale outstanding: the left side comes to 65.00 and the right side to 45.00 plus 20.00 – equal, so your totals are right.
When the two sides don't come to the same amount, it's almost always because a sale and its payment fall in different periods. A payment you took this period for an older sale sits on the right, but its revenue was already counted in an earlier period. Pick a period that holds both the sale and the payment, and the two sides line up again.
What should I tell my accountant?
Two things are worth passing on:
Outstanding sales already count as revenue, so a month can show revenue you haven't collected yet.
VAT is worked out on each line and rounded to the cent, so a month of sales can drift a few cents from VAT calculated on the month's total. Your accountant can post it as a rounding difference.
Is this going to change?
Yes. A lot of you have told us that recording revenue this way doesn't match how you run your books, and we've been listening. We're building a better way to report revenue, and it's arriving in stages through 2026. There's also a bookkeeping connection close to launch, so you'll be able to send your figures straight into the tools built for the job. We'll keep you posted here as each piece lands.