An online profile lets a customer see who they are booking with before they pick a time: a short bio, a job title, the languages someone speaks, and a few photos of their work.
Where do I set up an employee's profile?
Go to Settings > Company > Employees and open the employee you want to set up.
Scroll to the Online profile card at the bottom of the form. Only employees have one — rooms and equipment do not.
What can I put on a profile?
The card holds five things, in this order:
Show this employee's profile in the booking widget — the tick box that decides whether everything below it is public.
About — a short bio in your own words. There is no character limit, and the booking widget shows it as one block, so a few sentences reads best.
Job title — shown directly under the name.
Languages — pick a language and how well it is spoken: Beginner, Intermediate, Advanced or Native. Each language can be added once.
Portfolio — up to nine photos.
Anything you leave empty is left out rather than shown blank. No bio and no languages means a customer does not see that section at all.
Which photo does the profile use?
The same photo as the one in the Visual appearance card higher up the same form — the one that also shows in your calendar. There is no separate profile photo.
It appears much larger on the profile than it does in the employee list, so a photo that looked fine as a small avatar is worth a second look.
What do my customers see?
In the employee list in the booking widget, an employee with a profile gets a View profile link under their name.
Opening it shows the photo, the name, the job title underneath, then the bio and the spoken languages, then the photos. Tapping a photo opens it full size.
If more than one employee has a profile, arrows let customers move to the next one without going back to the list, and the button at the bottom books whoever they are looking at.
Why can't my customers see the profile?
Two things both have to be true. The tick box at the top of the Online profile card has to be on for that employee. It is off until you turn it on.
And customers have to be able to choose an employee at all. Check Employee selection for online bookings under Settings > Calendar > Online bookings. With employee choice switched off there is no employee list, so there is nowhere for the profile link to appear.