How can I get help with the Treatwell Integration?

The Treatwell integration is a powerful tool to help your business grow, but we know questions can pop up along the way. To get you the fastest help possible, use this guide to figure out which support team you should reach out to.

Note: This guide specifically applies to bookings made through the Treatwell Marketplace.

For any customer inquiries regarding cancellations, rescheduling, no-shows, or reviews for bookings made via Treatwell, please contact Treatwell.

If a client uses an email address that isn't in your database and you are charged a commission, contact Treatwell. Send them an email with the booking number, the customer’s email, and proof that they are an existing client so the commission can be adjusted.

Any questions regarding financial statements or commission fees from Treatwell should be directed to Treatwell.

If you have questions about your visibility (ranking) on Treatwell or the Top Rated Category, please contact Salonized.

Currently, photoshoots are unavailable. However, for any updates regarding this, you should contact Salonized.

For any questions regarding your subscription or billing for the Salonized software itself, contact Salonized.

If you need to update photos, add new services, change opening hours, or update staff and salon info, reach out to Salonized.

To cancel the Treatwell integration, please contact Salonized.

To talk to our support team, use the contacts below:

To talk to the Treatwell support team, use the contacts below: