Reserve with Google is a smart booking feature that connects your Google Business Profile directly to your Salonized widget. It allows clients to find your business on Google Search or Maps and book appointments in just a few clicks.
This article provides a complete overview of the integration, covering how the connection works, the specific requirements to enable it, a step-by-step setup guide, and a troubleshooting section for any common questions.
What is Reserve with Google, and how does it work?
Reserve with Google is a feature that allows your customers to book appointments directly through Google Search, Google Maps, or Google Assistant.
Here’s how it works:
When customers click the Book Online button on your Google Business Profile, they are redirected to your Salonized booking widget to complete the reservation.
All your normal online booking settings (payments, deposits, availability, services, etc.) apply to these bookings.
In which countries is Reserve with Google available?
Reserve with Google is primarily available in the United States, Canada, Brazil, Mexico, the United Kingdom, France, Germany, Italy, Spain, Belgium, Ireland, the Netherlands, Austria, Sweden, Switzerland, Denmark, Australia, Singapore, Japan, the Philippines, Malaysia, Taiwan, and Hong Kong.
Note: Availability is controlled by Google and may change based on country and business category.
What businesses are supported by Reserve with Google?
Google determines the eligibility of businesses to use the ‘Reserve with Google’ function. Check the supported and non-supported categories below:
Typically Supported | Typically Not Supported |
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Note: Google ultimately decides eligibility and may reject businesses that do not meet its policies.
What are the requirements to use Reserve with Google?
To successfully use this integration, your business must meet the following criteria:
Have an active Google Business Profile.
Have a matching business name and address in both Salonized and your Google Business Profile.
Be a single-location business (multi-location is not currently supported).
Offer publicly bookable services (online bookings must be enabled).
Allow new clients to book online.
How do I check if I have a Google Business Profile?
To check if you have a Google Business Profile:
Search your business name on Google Search or Google Maps.
If you see your business listing and can manage it (for example, via "Edit profile" or business.google.com), then you already have an active Google Business Profile.
If you don’t have a Google Business Profile, take a look at this guide to set it up.
How can I activate Reserve with Google?
Here’s how you can activate Salonized integration with ‘Reserve with Google’,
Step 1 : Enable the integration in Salonized.
Click the 'Online' button in the left sidebar
Click on the 'Book via Google' tab in the left upper corner
Click on 'Connect Google Business profile'
Claim your business listing on Google Business.
Find your business listing.
Tick the ‘I confirm the information above matches my business information’ box at the bottom.
Save.
Step 2: Submit your business to Google for activation.
Wait for the initial data sync (it can take up to 24 hours).
Google validates your business details and booking setup against their policies.
If the Book Online button is not visible on your Google Business Profile after the next business day, please contact our support team for assistance.
How do I check if the integration is working?
To verify if your ‘Reserve with Google’ integration works:
Search your business on Google Search or Google Maps.
Look for the Book Online button on your business profile.
Click the button and confirm that it opens your Salonized online booking widget.
(Optional) Complete a test booking to ensure the end-to-end process is functional.
How can customers use Reserve with Google to book an appointment?
Customers click Book Online on your Google Business Profile.
They are instantly redirected to your Salonized booking widget to select a service, staff, and time.
You receive the booking in your Salonized calendar just like any other online booking.
Bookings that originate from the Google integration will display a G icon in your Salonized calendar for easy identification.
How do I disable or pause Reserve with Google?
If you want to stop receiving appointments through Google, please reach out to our support team and we will handle the changes for you.
Why is the Book Online button not showing on Google?
If the button is missing from your Google Business Profile, please ensure your Salonized settings meet these requirements:
Active Subscription: The integration is only available on paid plans; it is not active during the trial period.
Instant Bookings Permitted: You must have ‘Online Bookings’ enabled. If you have ‘Booking Requests’ turned on, Google will not display the button.
All Customers Welcome: Your settings must allow new clients (not only existing customers) to book online.
Profile Accuracy: Ensure your business name, address, and phone number in Salonized match your Google Business Profile exactly.
Service Availability: At least one service must be enabled for online booking and assigned to a staff member with available hours.
Note: Changes aren't always instant. It can take 24 to 48 hours for Google to sync with Salonized and display the button. Additionally, Google may hide the button if the data quality or account standing doesn't meet its specific merchant guidelines.