Managing your schedule effectively is key to a smooth-running business. In this article, you will learn everything you need to know about setting up your calendar preferences, the appointment colours, how to handle customer modifications and no-shows, and how you can use email and SMS reminders to help you stay organised and keep your clients informed.
How do I customise my calendar layout?
Personalise your calendar layout by navigating to Settings > Calendar > Calendar Settings. Here is the full list of settings you can modify to your liking:
Slot Interval: The time you set here affects how your calendar looks. The interval is set to 15 minutes by default, but can be adjusted from 5 to 30 minutes.
Appointment Colour: You can choose how appointments are displayed in your calendar, either by the employee's assigned colour or the service category colour.
Hide employees not scheduled for the day: When enabled, employees who are not scheduled to work that day will be hidden from the calendar's day view.
Add an end buffer to create gaps between appointments: In addition to setting buffer times for specific services, you can create automatic gaps by placing a time buffer after every appointment so they don't follow one another immediately.
Share your calendar with external programs: Keep your complete schedule at your fingertips by syncing your Salonized calendar with external programs like Google Calendar, Apple Calendar, and Microsoft Outlook.
How do I manage customer modifications and no-shows?
You have full control over how customers interact with their bookings and how you handle missed appointments. Please note that these modification settings are disabled by default.
Allow customers to cancel their appointments online: When enabled, customers receive a cancellation link within their confirmation email. You can decide the minimum notice required (e.g., between 0 and 72 hours in advance).
Allow customers to reschedule appointments online: Once active, customers receive a link to choose a new date and time for their visit. You can set the rescheduling window (e.g., between 0 and 72 hours in advance).
Ask me to send a no-show email to the customer: If you enable this setting, an email will be sent to customers when you mark them as a ‘no-show’. To ensure accuracy, the system will always require your confirmation to send the email.
How do I manage reminder settings?
Keep your customers informed and reduce the likelihood of missed appointments by sending automated reminders.
Send appointment reminders by email: You can choose how many hours in advance customers receive their reminder. Email reminders are enabled by default to ensure your clients are consistently notified.
Send appointment reminders by text message: This follows the same principle as email reminders. Please note that one SMS reminder costs 1 credit per customer (up to 160 characters). You can purchase SMS credits at any time through Settings > Buy Credits. More info here.
For further information on customising your calendar and appointment settings, contact our support team. We will be happy to help you.