When customers visit your Treatwell page, reviews (especially recent ones) play a crucial role as customers are likely to base their booking choice on them. Having lots of reviews as well as recent reviews improves the chances of your salon being seen higher up in the Treatwell Marketplace search results! 🌟

There are two ways to publish reviews on Treatwell: one-by-one or multiple reviews from a specific time period in one go. We'll cover both below.

All reviews you receive from appointments made through Treatwell are automatically posted on your Treatwell page. Additionally, any new reviews from (direct) Salonized appointments are also automatically added. This helps you build up reviews faster, making your page more visible on the Treatwell marketplace 🚀

Please note: Once feedback is published on Treatwell, it cannot be removed!

Have you been using Salonized for a while and only recently started with the Treatwell integration? If so, you can publish all your old Salonized reviews on your Treatwell page at once. This way, you won’t start with an empty page, and customers will immediately get a good impression of your salon.

Navigate to 'Treatwell' in the blue menu bar in Salonized and click on 'Publish reviews on Treatwell'.

Next, select the period for which you want to publish the reviews: reviews from the past week, 2 weeks, a month, 2 months, 3 months, the past year, or all reviews ever received.

You can also filter the order in which you want to view the reviews. On the right, you'll see the total number of reviews you're going to publish (divided by score) and the average score. In Salonized, we use smileys to display the score, which will be converted to the corresponding number of stars on Treatwell.

Click "Publish" to complete the publication.

Please note: Once feedback is published on Treatwell, it cannot be removed!

To respond to customer feedback, navigate to the Feedback page on Salonized and click on the review you want to reply to. Then, click on "Reply" and write your message in the text box.

The reply will be automatically sent to the respective customer via email. Additionally, you can choose to share the response online by checking the "Public reply" box. The reply will then be displayed in the same place as the review. Make sure the review is published on your website and/or on Treatwell.

Do you want to publish an old response retroactively? No problem! Navigate to the Feedback page on Salonized, click on the review with the response you want to publish, and click on "Manage publishing." Choose to publish both the Feedback and reply. Then hit Save.