Respond to customer feedback

Read here how you can respond to customer feedback.

Updated over a week ago

Do you want to respond to a feedback message from Salonized? You do this as follows:

  1. Go to the text cloud icon at the top of your screen    

  2. Select the desired feedback message

  3. Press the 'envelope' icon at the top right

4. Enter the response here
5. Press 'Send'

Publish your reply online

You can publish your reply to feedback online in your review widget. Click "publish" next to your reply and you'll see the slider will be green and your reply will be published online.


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