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Requesting deposits for online bookings
Requesting deposits for online bookings

Find out how you can ask for deposits when your clients book appointments online via your website.

Updated over a week ago

If you are allowing clients to book appointments online via your website, you can ask for a deposit. This means you can request deposits for online bookings rather than for the full amount. It's up to you if you'd like to charge this deposit for each customer, or only for new customers. 

1. Enable deposits for online booking

In order to accept online payments, you must first enable the integration for online payments (Stripe).  

You can enable this on the Integration page in Salonized.

After your integration has been set up, head to Settings > Online booking settings, then scroll down to the Online payments section.

Click the Accept online payments drop-down and choose your preferred option: 

  • Customers may optionally pay online

  • Customers are required to pay online

  • Customers are required to pay a percentage online

To add deposits, select the forth option: customers are required to pay a percentage online.

2. Online deposit settings

Next, you need to indicate the percentage of the service price to be paid online. Add your chosen percentage in the relevant field. 

The deposit option will calculate a percentage of the total price at the time of booking. So if you choose 15% and the total cost is $60, then your clients will need to pay $9 to complete the online booking. 

Now, you can choose whether this deposit has to be paid in advance by all customers or only by new customers.

We determine whether someone is a new customer based on the following criteria:

  • There are no appointments in the past for this customer in your agenda, OR there is an appointment in the past, but it is marked as no-show

  • The customer is identified on the basis of the email address used for the online booking.

Next, you can set whether you want to charge a transaction fee or not. Transaction fees will be added to the amount of the deposit.

Now that you’re ready to collect deposits, what will your clients see? Well, they’ll go through the booking process as usual, but instead of a full payment being requested, they will only be asked to pay for the deposit.

15% deposit + $0,15 transaction fee = $8,40 

Once the payment of the deposit is completed successfully, the customer will receive an appointment confirmation and an invoice by email.

3. Invoicing

After the booking is completed, the appointment is confirmed and a part-paid invoice is created in Salonized. Later on when the client arrives for their appointment, you can apply a manual payment to the invoice so that the client only pays the difference.

You do this as follows:

  • Click on the appointment in the agenda

  • On the right you will see a linked invoice, this invoice contains the online deposit payment

  • Click on the "Checkout" button and add a payment method for the remaining amount

  • Complete the invoice as per usual

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