Top Rated is Treatwell’s yearly badge of excellence — a trusted mark of quality that celebrates salons and professionals who consistently deliver an outstanding experience. It’s based on real client reviews and booking performance, making it a genuine reflection of the service you provide every day. Big or small, if your clients love what you do, you’ve got a shot at earning it.
What you'll find in this article:
What does ‘Top Rated’ really mean?
Top Rated is more than just a badge — it’s a trusted mark of quality, awarded once a year to salons that consistently deliver outstanding experiences. The badge then remains on your Treatwell profile for a full year, allowing customers to distinguish you as one of our best salons. It’s based on real client reviews and performance on Treatwell, making it a true recognition of everyday excellence.
Top Rated recognises partners with the following qualities:
Quality: The kind that keeps clients coming back.
Care: Every booking counts, and every client matters.
Consistency: Not just one great week, but excellence all year round.
Whether you’re a solo specialist or a busy salon team, every partner has a fair shot each year — if clients love what you do, you’re in the running.
We focus on two things: quality and volume. To qualify, a venue needs to meet two clear thresholds:
A minimum number of reviews
A minimum percentage of 5-star reviews
If you meet both, you’re in. If not, you’re out. Simple, transparent, and fair — no matter the size of your business.
How do I qualify for Top Rated?
Top Rated is awarded to salons that consistently deliver brilliant experiences on Treatwell — based on real data from real clients.
To qualify, we look at two things between 1 January and 30 September 2025:
How many reviews you’ve received
You’ll need to meet a minimum number of reviews to be considered. The more clients you ask for feedback, the closer you’ll get.Your percentage of 5-star reviews
It’s not just about quantity — it’s about quality too. We look at the percentage of reviews that are 5 stars to recognise salons that consistently deliver outstanding service.
There’s no application process. If your salon meets both, you're in. It’s a simple, fair way to recognise partners who consistently deliver quality and care.
In short: The more happy clients you have leaving great reviews, the better your chances of earning the badge.
Here’s what to focus on if you’re aiming for that badge. 👇
1. Get more bookings through Treatwell
More appointments mean more chances to deliver a great experience — and to collect those all-important reviews. This not only includes Marketplace bookings, but also direct bookings added via your Treatwell calendar. To make those count, make sure you must
Add client email addresses to every direct booking in your Client List (this allows us to send a review request)
Use Treatwell tools like your Booking Widget and the Treatwell Marketplace to grow your own client base
SaaS usage and Marketplace performance go hand in hand. The more bookings you manage through Treatwell, the better your chances of becoming Top Rated.
Example: If you’re regularly booked through a mix of Marketplace, widget, and direct bookings — and clients are leaving 5-star reviews — you’re on the right track.
2. Deliver amazing experiences, every time
Quality really counts. We look for venues that are consistently loved—not just one good week, but long-term excellence.
Example: A steady stream of 5-star reviews throughout the year is much stronger than a sudden spike.
3. Encourage happy clients to leave reviews
Don’t be shy—ask! Clients who had a great experience are often more than happy to shout about it.
Example: Ask them how their experience was after the appointment, and if they could leave a review, if they are happy with the service they received.
4. Keep your Treatwell profile looking its best
From your treatment list to your photos—make sure everything’s up-to-date and showcases what you do best.
Example: Clients are more likely to book (and review) if your profile is clear, appealing, and easy to browse.
Just keep focusing on delivering top-tier service and making the most of Treatwell. Your performance for Top Rated is tracked automatically, no applications, no forms, just your great work.
When and how will I find out if I’ve earned a Top Rated badge?
Top Rated badges are awarded every October. You will receive an email if you have been selected. There’s no need to apply — if you’re doing the right things (great service, strong reviews, regular bookings), you’ll be automatically considered.
What are the benefits of being Top Rated?
A shiny Top Rated badge on your Treatwell profile
A special Winners Pack to help you celebrate in style and show it off
Extra visibility in the app and beyond—because clients trust Top Rated salons
Top Rated is all about trust. It rewards excellence. Every review, every appointment, every happy client—it all adds up. Let’s make it happen. ✨